I am a creative UX / Service designer with over 8 years of work experience with reputable organisations in Europe and in Australia. I have a passion for human centred digital solutions that improve people's lives especially in health care, where service delivery will be even more dependent on IT solutions and innovations in the future.
I enjoy the challenge of taking on complex problems and have a passion for human centred digital solutions that improve people's lives. My expertise lies in a holistic, user-centric approach from research to design, enhancing services that simplify a complex problem, and create products that have a positive impact on end users' life.
A Master's degree in Social Anthropology and extensive experience in conducting research enables me to provide insights and understanding into the perspectives and behaviour of the users through qualitative and quantitative methods.
Research and design solutions on how to leverage the existing services through the overall Health Practitioner strategy, focused on designing the best customer experience.
Data visualisation solutions for sales performance optimisation. The Insight Refresh project was part of
a larger stream of work ( within Ticketek ) : Reporting, Analytics
and Business Intelligence.
Replacing the desktop accounting software with adaptive cloud based design solutions, turning the process of lodging tax forms easy and intuitive for AU and New Zealand small business owners.
Australian Open Fan Marketplace is powered by Ticketek to ensure all tickets are verified before being listed. By linking to the original ticket transaction, seller gets a direct refund and new tickets and barcodes are issued to the buyer.
Re-design of an old transactional information system allowing for the execution and monitoring of all budgetary and accounting operations by the European Commission.